The issue has been fixed, we are now returning the cluster to the production pool and monitoring the results.
Posted Sep 26, 2022 - 22:45 BST
Update
All the drives are being re-mounted. The servers will need a few minutes to stabilize again before being able to be set back in the production pool. In the meantime, all the traffic is being re-routed to NYC1 and TKY1 data centers.
Posted Sep 26, 2022 - 22:29 BST
Identified
An array of drives dropped out of our servers, causing our web cluster to be unable to run properly. we are working on fixing this issue.